Privacy Policy

1. Introduction

Charms Nursing ("we", "our", "us") is committed to protecting the privacy of individuals who access our services and interact with our website. This Privacy Policy sets out how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• check Name, address, email address and telephone number
• check NDIS plan details and support needs
• check Health and disability-related information necessary to deliver supports
• check Information about your representatives, carers or family members where relevant
• check Communication records between you and our staff

3. How We Collect Information

We collect personal information directly from you when you contact us, complete our online enquiry form, engage our services, or communicate with our staff. We may also receive information from referrers such as GPs, support coordinators or other service providers, with your consent.

4. Why We Collect Information

We collect and use your personal information to:

• check Provide and coordinate NDIS supports tailored to your needs
• check Communicate with you about your services
• check Comply with our obligations under the NDIS Act 2013 and NDIS Practice Standards
• check Respond to your enquiries via our website contact form
• check Maintain accurate service and billing records

5. Disclosure of Your Information

We do not sell or trade your personal information. We may share your information with third parties only where necessary to deliver your NDIS supports (for example, with allied health providers or specialist services), where required by law, or with your explicit consent. Our website contact form is processed by Web3Forms, a third-party service. Their privacy policy is available at web3forms.com.

6. Health Information

As an NDIS provider, we may collect and use sensitive health information. We handle all health information with the highest level of care and in accordance with the Australian Privacy Principles, the Privacy Act 1988 (Cth), and any applicable state legislation. We will only collect health information with your consent or where required by law.

7. Storage and Security

We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. We use secure digital systems and physical safeguards to protect records. When information is no longer needed, it is securely destroyed or de-identified.

8. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you. To make a request, please contact us using the details below. We will respond within 30 days. In some circumstances we may decline access as permitted by the Privacy Act, and we will explain why in writing.

9. Complaints

If you believe we have not handled your personal information appropriately, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact

For privacy-related enquiries, please contact us: